I am a 71 year old grandmother that saved this money to give to my grandson as a college graduation gift. Yes, the policy said no cancellation after June 25 but who would have known his partner was going to get COVID. This has nothing to do with the cancellation deadline of June 25. I asked SW if they had reached out to the hotel and every time I called I was told the hotel will get back to us. I would call everyday since June 30 to check on the status on got a "We are still waiting for our partner at the hotel to get back to us". I paid $1,900 for this reservation and SW made no effort to try to reschedule. Our deepest apologies if the result is not favorable on your side.
#SOUTHWEST AIRLINES REVIEWS GLASSDOOR FREE#
Unfortunately, they can no longer honor canceling the booking free of charge as it has been billed already and also because of the policy your reservation has. I finally received a response today, July 20 stating " Our team has tried renegotiating with the property regarding your refund request. It would be so much easier if they assigned seats. SW should at least refund the 4 of us the "A upgrade" fee since we were give a "B" boarding pass even though we paid for the "A" upgrade. But finally the argument was settled and the kids were with the parents. This caused a ruckus because you can't "save" seats. The one parent got onboard, took a seat and "saved" 2 seats for the 8 and 10 year old kids. The "A" group boarded then a different group, I think parents with young children boarded, which divided our group since 4 of us had "B" boarding. We were 4 adults (2 grandparents), 2 parents and 2 children 8 and 10 years old.
On our return flight, only 2 of our group were given "A" group boarding. The first boarding went fine and all 6 of us were in the "A" group. We paid for boarding upgrades in order to board in the "A" group. Sadly, this is not the airline I thought it was in a few ways.My family booked round trip on SW Air.
If there was one, it would probably be as thick, like the size of a few cinder blocks -no joke! I heard through the grapevine that things were different when Herb Kelleher left, and sadly has passed away. I was told by a supervisor, that due to the complexity of the system, they do not have one. The information is difficult to find, as there is SO much and when you are pressed for time, that is not an efficient way to get the answer you need. The airport computer system is so outdated and cumbersome. You can show up to work sick, you get sent home and get a knock against your attendance or if you are lucky enough and it's not busy, I heard that the supervisors "could" let you home without pay and no occurrence against you. During probation you better not be late, sick etc or they fire you after a certain amount of occurrences. No union help until probation is done, even though you pay the dues.
I love that employees can be outgoing, act silly and be themselves (hence you tube videos). I do give the company a thumbs up for the policies/terms and conditions when it comes to passenger handling.
The nice thing about Soutwest, is the company allows you to make your own judgement calls for certain issues, such as people who miss flights, have flight disruptions, and SOME baggage rules.
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